Enterprise Engagement

Sales / Accounts Team

We are establishing a significant sales personnel team with excellent relationship skills who will talk to Corporate Business. This has commenced in the UK, USA and Australia. It is our policy that our salespeople become a customers account/support manager. They provide this role for the duration of a contract. This continuity ensures the established business relationship between customer and ourselves is maintained.  

Demo

We provide clients who have expressed an interest in empulse access to the empulse demo. This unique capability provides the customer with a real product experience and can be made available rapidly after approval.

Trial / Evaluation Support

If a business decides to undertake an empulse trial / evaluation, our comprehensive trial / evaluation guide provides business support that removes many of the business challenges they may have. We used our expertise in Project Management and Change Management to create a Plan so that a business can focus on the empulse trial / evaluation itself and not worry about how to do it.                 

The guide provides the following information:                         

• empulse installation instructions

• Trial / Evaluation Recommendations

• Draft Plan (All of which can be used or tailored)

  • Objectives

  • Scope

  • Timescales

  • Milestones

  • Resources and roles

  • Tasks

  • Success criteria

  • Launch session guide

  • Review sessions

• Pre-defined message content. The pre-defined message content is scheduled to be published during the first 3 days of the trial / evaluation. This demonstrates to both the management, publishers and employees how the user is empowered and their feedback improves the communication content.

 Implementation Guide

Our implementation guide is the most important document as it brings all our experience to ensure the customer successfully deploys empulse and is able to extend it across the whole organisation. Corporate Business usually takes months, if not years to see business returns based on IT tools. empulse can deliver value within days if the Implementation Guide is followed!  

The implementation guide provides the following information:

• empulse installation options

• Implementation recommendations

• Roles and tasks

• How to deliver great business communications

• How empulse improves Information Technology and user satisfaction

• How empulse can support employee engagement

• Business training guide

 After Sales Support

We support customers by providing them with access to the empulse customer account/support manager, keeping them informed about future product releases. In addition, an empulse helpline is available to provide 1st and 2nd line support.

Customer Guides

See below a list of empulse Customer Guides that are available online:

• Installation Guide

• Publisher Guide

• empulse User Guide

• Alert Guide

• Business Training Guide