Proactive engagement

Proactive engagement

The business recognises that by empowering their employees, the management team step up to the challenge to provide consistent good quality communications. 

empulse was designed to support employee engagement and empowers the workforce to be in control regarding the messages they receive. The empulse communication design is based on the ‘Plan-Do-Check-Act’ business process technique used to implement continuous improvement. What gets measured, improves.

Management Communications Focus

To ensure management step-up to the challenge empulse provides
a management communications report that shows:

• How many messages have been published in each communication
  channel per month (how active is the channel?)

• How many employees have read a specific message

• How many employees have activated a link within a message

• Communication channels with high and low employee feedback

• The number of employees that have subscribed / unsubscribed to a channel

• Employees not registered to any channels

• Results of any employee communication satisfaction Pulse Polls
  

The Management Communications report provides visibility to all
of the management team and has two significant benefits:

1. It motivates all managers to undertake more consistent communications to their teams.

2. Managers receiving the best employee feedback are doing something right. This can be used to share best practice. 

Making IT Proactive

empulse delivers capabilities that will change the employee’s perception that IT are a reactive organisation and have become a modern, proactive business function. The empulse capabilities are as follows:                 

1. IT communication channels are created to provide employees with extensive but relevant IT updates.
   

   An example of IT updates could be:

All of the above provided to employees subscribing to their IT Communication Channels.

2. Employee’s can now register how they feel about IT in real-time. This can be positive or negative feedback and they can select the specific issue from a pre-defined list. It only takes the user a few seconds to report the issue and it is immediately reported on a site heat map, available to the IT department. 

3. The heat map shows all of the site locations and will turn red if a high number of negative feedback is reported in one area. This is a powerful visual early warning aid to IT and they contact the business area to understand the issue further.

4. empulse provides a scheduled IT Service poll. This poll asks the simple question regarding how people Feel about IT. The power is that a high level of user response is achieved.

5. The combination of the pulse polls and the real-time IT feedback provides the IT department with significant feedback that is a much better assessment of how users really feel about their IT Service.   

6. IT report the User satisfaction scores back to the workforce and inform users of their IT service improvement plan.

‘Employee’s feel that their IT is being proactively managed and feel less frustrated’.