The COVID-19 pandemic is a crisis situation unlike any other we’ve experienced in living memory, affecting almost every business around the globe. During a time like this, it’s critical for your company to make internal communications a priority. In doing this you need to ensure your managers have the right tools to keep employees well informed, which gives your business a better chance to stay on course and to keep your people safe. Look for different ways that you can engage with your employees throughout the COVID-19 situation: be prepared, and be safe.

Internal Communications
During The COVID-19 Pandemic

In a crisis situation like the COVID-19 pandemic, having effective internal communication systems and processes in place can help to ensure your crisis situation doesn’t get any worse. “Disease outbreaks are inevitable, and often unpredictable, events. The environment surrounding an outbreak is unique in all of public health. Outbreaks are frequently marked by uncertainty, confusion, and a sense of urgency. Communication, generally through the media, is another feature of the outbreak environment. Unfortunately, examples abound of communication failure which have delayed outbreak control, undermined public trust and compliance, and unnecessarily prolonged economic, social, and political turmoil. The World Health Organization (WHO) believes it is now time to acknowledge that communication expertise has become as essential to outbreak control as epidemiological training and laboratory analysis.” - WHO Outbreak Communication Guidelines To effectively communicate in a crisis, you need to:Have a strong internal communications plan in placeMake sure your response to unfolding issues is managed wellEnsure your employees find out key information from the company before they hear it from somewhere elseUse multiple communication channels and ensure staff know about themUse your leaders effectively to deploy informationKeep people informed as the situation develops and changes

DeskAlerts for critical communications during the COVID-19 crisis

It’s important to have a variety of communication channels for your employees during a time of crisis so they can access the latest information and stay up-to-date. DeskAlerts is an internal communication software system with multiple channels and functions to assist you to communicate with your employees throughout the COVID-19 pandemic.